IT Support Intern - Milwaukee P&C (onsite)

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding, mortgage and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability.

Milliman’s Milwaukee-based Property and Casualty practice is one of the leading experts in property and casualty insurance matters. We advise clients on a wide range of issues – from estimating loss reserves to developing rating plans and evaluating mortgage collateral for government agencies, mortgage lenders, and investors. Our consulting work is supported by a powerful toolkit of analytics software solutions. As innovators in risk assessment, Milliman embraces technology and builds renowned data-driven tools that evaluate risk for a wide variety of applications.

The Opportunity

Milwaukee Casualty’s IT Support team ensures that all of our technology is in seamless working order for everyone within the 80-person practice. Our end-user systems include hardware, network storage, software, networking and telecommunications. Just as important as your relevant technical knowledge will be your customer-oriented communication skills, as you’ll be handling multiple tickets and resolving issues with the utmost urgency. Whether your day includes setting up equipment at a workstation, running diagnostics in a remote session, or answering an ambiguous help ticket, you’ll provide solutions and expertise in response to a wide variety of requests.

This internship merges the fast pace of “break/fix” IT with exciting opportunities to find ways to enhance our existing solutions, and introduce innovative technologies. This is a great opportunity for someone who wants to leverage their tech support experience and is ready to develop additional skills in a professional services environment.

The IT Support team works onsite in our office in Brookfield WI, providing IT support during Central Time business hours. The IT Support Intern will commit to a regular onsite schedule, working between 20 and 30 hours per week.

Responsibilities and expectations:

• Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
• Resolve technical issues in a timely manner and research incidents with the utmost attention to detail
• Create, update, and review technical process documentation
• Prioritize tickets based on urgency and/or priority with the information given
• Solve technical problems on the fly
• Complete auditing tasks
• Physically install and configure new hardware, software, and systems
• Complete hardware refresh workflows
• Provide A/V support for in-office meetings
• Provide instructions to end users, verbally and in writing
• Follow internal approval procedures
• Teach technical concepts and processes when needed
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Complete thorough research and exhaust all possible resources when investigating an issue
• Follow compliance standards for retired asset management

What We Are Looking For

Required:

• A minimum of 6 months of related experience, e.g. supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices), preferably in an office or professional services environment
• Able to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, and/or crawl
• Willing to learn and expand personal knowledge base as technology needs evolve
• Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
• Positive approach to solving problems
• Professional demeanor in oral and written communication
• Receptive to constructive feedback

Preferred:

• Familiarity with TCP/IP networking
• Experience with deploying or creating images
• Able to prioritize multiple concurrent requests
• Exceptional attention to detail
• Experience creating and updating documentation
• Willing to learn and expand personal knowledge base as technology needs evolve
• Experience using Active Directory to manage resources
• Experience supporting Windows and/or non-Windows platform(s) e.g. Linux or Mac, operating systems
• Certification in A+, Network+, MCP or equivalent professional certification, and/or any CompTIA related exam
• Professional customer service experience

Milliman Benefits for Interns
When an intern, temporary, or seasonal employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan with matching program and profit sharing contribution

• When an intern, temporary, or seasonal employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan with matching program and profit sharing contribution

• Employee Assistance Program (EAP)

• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason. Interns, Temporary, and Seasonal Employees will earn PTO each pay period, with an accrual rate of 1 hour for every 30 hours worked.

• Commuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution.

Location
This position is based out of the Milliman office in Brookfield, WI. Candidates hired into this role must be willing to work onsite 3-5 days per week, on an agreed-upon schedule, with some flexibility. No paid relocation assistance is available.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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The expected application deadline for this job is March 14, 2025.