IT Support Engineer
Perimeter HealthcareJoin Our Team:
Are you a proactive, tech-savvy professional who thrives on responsibility and enjoys building relationships across diverse teams? At Perimeter Healthcare, we’re seeking an IT Support Engineer to play a vital role in maintaining seamless technology operations at our behavioral hospital sites. This exciting hybrid role allows you to work remotely while providing hands-on support when on-site presence is essential. Take ownership of your work, drive success, and be a trusted resource in our mission to deliver high-quality healthcare.
Your Role:
As an IT Support Engineer, you’ll be a cornerstone of the IT team, working closely with hospital staff, administrators, and external vendors to ensure systems run efficiently. This position is perfect for someone who enjoys being the go-to problem solver, tackling issues head-on with confidence and professionalism. You’ll also shape processes, maintain thorough documentation, and ensure that tickets and projects are managed effectively from start to finish.
What You'll Do:
- Ownership & Responsibility: Take full responsibility for the success of IT operations at assigned sites. Be the sole on-site IT resource when necessary, ensuring timely resolutions and effective communication.
- Problem-Solving: Troubleshoot and resolve Level 2 technical issues related to desktops, printers, cloud applications, and more. Collaborate with escalation partners for server and network challenges, applying exceptional diagnostic skills.
- Communication: Interact with individuals across all organizational levels—executive leadership, clinical staff, and external vendors—translating technical concepts into user-friendly language.
- Documentation & Organization: Create and maintain organized ticketing and project documentation using tools like Zendesk and IT Glue. Ensure processes remain up to date and easily accessible.
- Technical Support: Provide remote and on-site support for hardware, software, and network systems, ensuring compliance with SLAs. Participate in planned deployments and ad hoc incident management.
- Team Collaboration: Assist remote teams in diagnosing complex issues, contributing technical expertise and logical problem-solving.
- You’re technical and hands-on, thriving in dynamic environments where your expertise makes a difference.
- You enjoy interacting with people, whether it’s assisting users remotely or supporting staff in person.
- You’re proactive, responsible, and resourceful, able to manage tasks independently while being part of a larger team.
- You excel at multitasking, communicating effectively, and staying organized under pressure.
- Experience: Minimum 5 years in IT support, with expertise in resolving Level 2 issues. Experience in healthcare or behavioral health settings is a plus.
- Skills: Strong knowledge of desktop support, hardware diagnostics, Office 365, and cloud applications. Server and network experience is advantageous.
- Education: Associate’s or Bachelor’s degree in IT, Computer Science, or a related field. Certifications such as CompTIA A+, Network+, or MCSE are preferred.
- Personal Traits: Exceptional troubleshooting skills, logical thinking, and a customer-first mindset.
- Work in a supportive, mission-driven environment that values your contributions.
- Enjoy a flexible hybrid schedule with opportunities to travel regionally.
- Benefit from comprehensive compensation, including competitive salary, travel reimbursements, and an on-call stipend.
Perimeter Healthcare is one of the leading mental and behavioral health care providers in the country. We deliver hope to our patients through the delivery of comprehensive and dedicated treatment programs. Our focus and commitment on service excellence is available across several states and different care settings. Our team ensures you receive the required care that you or your loved one needs. We offer several settings for our patients including inpatient psychiatric hospitals, residential treatment centers as well as outpatient counseling and therapies.
EEO
We are committed to providing an environment of diversity and inclusion where equal opportunities are available to all applicants and fellow employees. Perimeter Behavioral Health is an equal opportunity employer regarding all recruitment, training, and selection process within the company regarding race, color, religion, age, sex, sexual orientation, pregnancy, and gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.