IT Support Associate

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
 
  Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

Exciting Opportunity: Onsite IT Support Associate!!

Are you a tech-savvy professional with a passion for delivering top-notch IT support? Do you thrive in a fast-paced, customer-facing role where no two days are the same? Join our team as an Onsite IT Support Associate and become the face of IT in a dynamic and collaborative work environment!

Position Details:

• Title: Onsite IT Support Associate
• Location: Watertown, NY (Onsite - No Travel Required)
• Pay Rate: $20 - $30/hr.
• Schedule: Monday - Friday | 3 days (8 AM - 5 PM) | 2 days (10 AM - 7 PM, employee's choice excluding Mondays) | OT may be needed
• Contract Type: Temp-to-Hire (3-5 months, with potential for full-time employment)

Why Join Us?

• Family-oriented team with a supportive and tenured environment
• Opportunities for professional growth and temp-to-hire transition
• Exciting, variable workdays - interact with 10-70 users daily
• Comprehensive hands-on training (shadowing & training modules over 2-4 weeks)

Key Responsibilities:

• Act as the primary onsite IT support for all technical issues at the location
• Manage new hire onboarding, laptop issuance, hardware replacements, and software updates
• Provide support through an internal ticketing system and chat-based interactions
• Troubleshoot desktop, laptop, printer, and basic networking issues
• Ensure timely escalation and resolution of IT issues
• Assist internal employees onsite and remotely

Minimum Qualifications:

• 2+ years of IT support experience (hardware/software troubleshooting, system assembly, training users)
• 2+ years of customer service experience (professional communication & problem-solving skills)
• Strong Windows OS experience and familiarity with networking concepts
• Ability to work independently and manage multiple tasks under pressure

Preferred Qualifications:

• Experience with VPN troubleshooting
• IT certifications or a degree (preferred, but not required)

Soft Skills Required:

• Friendly and approachable - Be the face of IT in a professional environment
• Excellent communication skills - both verbal and written
• Ability to handle high-pressure situations while delivering exceptional service

Work Environment & Team Culture:

• Support over 70 markets, working alongside 1-2 IT associates per site
• Collaborative, family-oriented team with a commitment to excellence and innovation
• A balanced mix of high-intensity and calm days, providing a dynamic work experience

🚀 Ready to take your IT career to the next level? Apply now and become a vital part of our team!