IT Support Analyst Intern

Job Summary

As an IT Support Analyst Intern, you will be the face of Barrett Industries Corporate IS support, directly contacting our internal customers daily and providing outstanding, on-site customer service for a variety of technical issues.

Career Development Opportunities: Barrett Industries may offer various opportunities for career growth and advancement. Barrett has a structured career development program, mentorship opportunities, and training initiatives that can help employees enhance their skills and progress in their careers.

Industry Leadership: Barrett Industries is a recognized leader in the industry.

Collaborative Work Environment: Barrett Industries has a collaborative work environment where teamwork and open communication are valued. This type of atmosphere can encourage collaboration, innovation, and knowledge sharing among employees.

Commitment to Safety and Sustainability: Barrett Industries has a strong commitment to safety practices and sustainable solutions.

Main Responsibilities

• Assist our customers in improving their use of our information technology


• Provide technical support and administration for our business-critical systems, including Microsoft Windows 10, 11 and Server


• Workstations, servers, local and wide area networks, printers and the associated technology at our manufacturing plants


• Systems such as Teams and Microsoft 365


• Prioritize incoming requests from throughout the region made by phone, e-mail and in-person

Main Responsibilities

• Analyze needs, identify problems, coordinate assets and share solutions


• Assist with support of our business applications (JWS Apex, COMMAND series, OnBase, HeavyBid, HeavyJob) 


• Empathize and connect with customers to ensure happiness


• Analyze trends to improve both the support process and user training


• The successful candidate will bring good eye for business from the construction or manufacturing fields and/or a relevant IT degree or equivalent experience. Windows' desktop support or project management experience would also be effective. The Regional Support Team often works irregular hours to effectively support all of Colas’ operations. Work with the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.

Skills

• Customer Service Experience


• Strong written and verbal communication


• Ability to work autonomously


• Acts responsibly and holds themselves accountable for their performance


• Takes the initiative to fill whatever need they see


• Make decisions quickly


• Treats everyone with respect and is a model of integrity


• Is a quick learner and problem solver


• Ability to lift 20 pounds