IT Security Analyst

Stefanini is looking for IT Security Analyst, Location: Dover, DE

For quick Apply, please reach out to Sudhanshu Shrivastava at 248 582 6510

Email: sudhanshu.shrivastava@stefanini.com

Open to W2 candidates only!

• The Enterprise Desktop LAN Team at the Client is seeking a Senior Network Administrator to serve as the Subject Matter Expert (SME) for Zscaler and VPN solutions from an end-user perspective. 
• This role will focus on supporting and troubleshooting Zscaler issues for end users, while the backend infrastructure and policy management are maintained by the security team.
•  The ideal candidate will possess strong technical expertise in Windows desktop environments, enterprise deployment solutions, scripting, and security technologies while also demonstrating exceptional leadership and customer service skills.

• Act as the SME for Zscaler and VPN solutions, focusing on end-user support, troubleshooting connectivity issues, and improving user adoption.
• Develop and deliver Udemy-based video training for Zscaler to educate and upskill the team.
• Create knowledge base articles, installation guides, and troubleshooting documentation for supporting Zscaler at the end-user level.
• Work closely with the security team, who maintain the Zscaler backend infrastructure, to escalate and resolve issues efficiently.
• Build and maintain Windows deployment packages using SCCM, KACE SMA, Intune, or other system management appliances in an enterprise environment.
• Develop and maintain PowerShell scripts to automate administrative tasks and enhance system efficiency.
• Analyze Windows Event Logs to troubleshoot Windows desktop issues, identifying root causes of system and application errors.
• Review and interpret logs from SIEM solutions to support security investigations and system diagnostics.
• Support enterprise Windows 10 and Windows 11 desktop environments, ensuring seamless deployment and security compliance.
• Contribute to team training initiatives, mentoring staff, and improving knowledge-sharing processes.
• Assist with scaling enterprise solutions, including new technology rollouts and process improvements.
• Provide high-quality customer support, ensuring a positive end-user experience.
• Work on service tickets, providing remote and occasional onsite support for agency locations when issues cannot be resolved remotely.

Work Schedule & Environment:

• Schedule: Monday - Friday, 8:00 AM - 4:30 PM
• On-Call Rotation: Required after 4-6 months one call around once a year Monday at 4:30pm to next Monday at 8am. 
• Work Model: This is an onsite role, with one remote workday per week provided for new hires after three months, contingent on performance and goal achievement.
• Enterprise Scale: Supporting approximately 7,000 users and 10,000 devices, primarily running Windows 10 and Windows 11, with a small footprint of macOS devices.
• This position offers an exciting opportunity to lead end-user Zscaler VPN support initiatives, enhance enterprise security adoption, and contribute to the strategic growth of Client enterprise desktop infrastructure.

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.