IT Helpdesk Support

The SLAM Collaborative has a full-time IT Helpdesk position available in our Glastonbury, CT office. This position will provide help desk support and computer training for the organization and will work with the rest of the IT department on upgrades and software rollouts, occasionally working after hours.

The ideal candidate for this position is someone who thrives in a multi-tasking environment, who values productivity and efficiency balanced with the utmost quality.

Key Responsibilities include, but are not limited to the following:

• Assess and resolve employee computer problems
• Provide Level I computer and technology support to the organization (both on-site and remotely to branch offices and construction sites)
• Provide technology training to company employees as needed
• Install and configure software and hardware for end users
• Work with vendors and other third parties on a limited basis, mainly for printer repair service and supply ordering
• Provide new employee technology orientation and setup
• Replace printer toner cartridges and maintain inventory
• Active Directory + Office 365 moves, adds, and changes

Qualifications: 

• 1+ year of experience in an IT environment
• A passion for technology with experience in Microsoft Office and Windows 10
• A strong dedication to good customer service and problem resolution
• Work independently as well as in collaboration with others
• Display a sense of urgency
• Be flexible and able to judge multiple priorities 
• Work in a fast-paced environment

The ideal candidate for this position will be friendly, organized, detail-oriented, able to multi-task and work independently and as part of a team, and have an upbeat, "can-do" attitude while providing excellent customer service. Effective communication skills, both verbal and written, are essential. Possessing the ability to interact with and support team members of all professional levels is crucial for this position.

Learn more about us at: www.slamcoll.com 

SLAM is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. SLAM will make reasonable accommodations in the application process for applicants with disabilities, as required by applicable law. If you require accommodations during the application process or for the interview process, please contact Human Resources.