IT Help Desk Technician

Lockheed Martin’s SOF GLSS Team, the leading provider of a wide range of tailored logistics, maintenance and sustainment services is seeking an IT Help Desk Technician to join the SOF GLSS team in Lexington, KY. The candidate will perform classified IT Help Desk Technician duties supporting multiple Special Operations groups and will provide Tier 1 and Tier 2 support.

What You Will Be Doing

As the IT Help Desk Technician your responsibilities will include but are not limited to:
• Position: Personal Computer Support Technician
• Supports Lockheed Martin Missiles and Fire Control Information Technology (MFC IT)
• Work location: Lexington, Kentucky
• Provides Tier 1 and Tier 2 support including:
• Installation, testing, repair, and troubleshooting for Windows PCs, networks, printers, and other computer peripherals
• Answering telephone calls from end users
• Creating, assigning, and resolving incident tickets
• Providing remote user assistance
• Installing and removing software
• Visiting end-user work areas to deliver, install, fix, and remove hardware
• Account creation and maintenance
• Monitoring systems for outage alerts
• Coordinating incident resolution with end-users and other IT groups
• Other duties as assigned for IT Help Desk operations
• Requires certifications within 6 months of hire date:
• DoD 8570 baseline IAT Level II certification (such as CompTIA Security+ CE)

#mfcvets

Why Join Us

This position supports our Special Operations Forces – Global Logistics Support Services contract, which is the U.S. Special Operations Command's (USSOCOM) largest service contract vehicle providing a wide range of tailored logistics, maintenance, and sustainment services. Learn more about SOF GLSS here.


Our Commitment to Diversity and Inclusion
We Hear You, We See You. At Lockheed Martin, we invest in people and promoting the sharing of ideas to create incredible solutions. We know that our success depends on the combined efforts of diverse thinkers like you! At Lockheed Martin, we cultivate an inclusive environment that appreciates differences and unique thinking.

Our global commitment to diversity and inclusion reflects our values of doing what's right, respecting others and performing with excellence. Learn more here: Global DEI.
This position is located in Lexington, KY Discover Lexington

MUST BE A U.S. CITIZEN - The selected candidate must be able to obtain a Secret clearance. A company-sponsored Interim Secret is required to start.
#mfcnews
Basic Qualifications
- Experience supporting Windows operating
systems and desktop applications, such as
Microsoft Office.
- Basic understanding of computer hardware,
networking, Windows Active Directory,
printers, and computer peripherals.
- Excellent customer service skills.
- Ability to obtain and maintain position
certifications.
- Ability to adjust daily schedule with other
team
members to ensure IT Help Desk staffing
between
6:00 am – 5:00 pm, Monday through Friday.

Desired skills
- Current DoD 8570 baseline IAT Level II
certification, such as CompTIA Security+ CE.
- Microsoft Certified Professional (MCP)
certification with Windows 10 exam
completion.
- ITIL certification or related experience.
- Experience with ITSM tools, such as
ServiceNow or Remedy.
- Experience creating and modifying Active
Directory user and computer objects.
- Experience with Dameware remote desktop.
- Basic understanding of virtualization
technology.

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

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Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to work remotely
Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.

Work Schedule Information
Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Security Clearance Information
This position requires a government security clearance, you must be a US Citizen for consideration.