IT Help Desk Technician

We are looking for a competent Help Desk Technician to provide technical support to our HQ colleagues in an efficient and accurate manner. You will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that our firm is fully operational to serve our clients.

What Can You Expect:

• Be an integral member of a high performing team
• Be highly visible as a subject matter expert to our colleagues in our fast growing Scottsdale location

What’s In It For You?

• Work within a fast paced, high performance culture with minimal direct supervision
• Opportunity to learn and expand your IT skill set
• Be a part of a company that values a healthy work/life balance

We will count on you to:

• Monitor and respond quickly to incoming requests related to IT issues
• Properly escalate unresolved queries to the next level of support
• Maintain computer systems and act as support if any system goes down
• Responsible for PC's, printers, servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
• Maintain user PC's, including upgrades and configuration as needed
• Assist with onboarding of new users
• Keep inventory of all equipment, software, and license users
• Install, configure, and upgrade PC software
• Other duties as assigned

What you need to have:

• At least 1 year of proven work experience in providing help desk support or other job experience
• Excellent verbal and written communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

What will make you stand out:

• Associate's or Bachelor's degree in IT, computer science, or relevant field
• Applicable certifications

For more information, please visit us at: https://www.mccarthylawyer.com/

Hours: 8:00am to 5:00pm

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off
• Health Insurance
• Dental Insurance
• Vision

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 1 year (Preferred)