The Helpdesk Technician will be responsible for supporting internal and external customers with Frontmatec equipment.
Responsibilities:
Take SOS calls and work to solve the problems encountered.
· Participate in 24/7 customer support.
· Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
· During startups or upgrade of installations, support the installation or service team.
· Work on development and installation of upgrades for the updating of electrical programs and plans.
· Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
· Provide support to the QA department at the programming and electrical level.
· Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
· Take part in testing and startups of factory equipment for FAT.
· Take part in several continuous improvement projects for the automation department.
Required Knowledge and Skills:
Can use Autocad Electrical
· PLC, Allen-Bradley et Siemens
· RS Logic 5000
· Factory talk view
· Analysis and logical skills
What We Offer:
Competitive hourly wage with overtime
Medical, Dental, Vision, STD/LTD Company contribution towards your benefits
401(k) Options
Peerfit Gym membership program
Vacation Time Off, Sick Time, Personal Time Off, 8 Paid Company Holidays and Yearly increases