Help Desk Technician - Tier I

Help Desk Technician

POSITION PURPOSE:  To support district staff and students in the use of technology and to maintain computer hardware, software, and related equipment.

ESSENTIAL FUNCTIONS:

• Instructs students on the use of curricular and assessment applications
• Maintains student data in instructional applications
• Serves as the first contact and support for all building technology, escalates issues to district staff as required
• Trains staff in the use of technology from individuals to large groups
• Remotely troubleshoots technology issues with staff in person, via phone and/or remote desktop software
• Installs applications on desktops, laptops, and/or mobile devices directly or through management systems
• Prepares newly purchased and repurposed technology for use in the building
• Tracks technology coming to and leaving the building for inventory purposes
• Communicates and works collaboratively and professionally with colleagues
• Adheres to School Board policies and Corporation policies and procedures
• Performs other tasks and assume other responsibilities as assigned by the Director of Technology/Building Principal

REQUIREMENTS: 

• Must be at least 18 years of age
• High school diploma or GED
• Strong computer skills

QUALIFICATIONS:

• Ability to work with others collaboratively and professionally
• Strong organizational and time management skills
• Good verbal and written communication skills
• Ability to troubleshoot issues related to client operating systems
• Ability to troubleshoot issues related to networking

HOURS:  52 weeks-260 days per year; 40 hours per week; daily hours (am to pm)

SALARY:  $18.00-$18.50, increase possible, which is dependent upon competency level. (Schedule# 21-8)

BENEFITS:   Eligibility is based upon hours worked and can be reviewed during your interview.  Benefit information can be found online at https://www.goshenschools.org/hr/benefits

APPLICATION PROCESS:  In order to be considered, all applicants must have completed their on-line application at https://goshenschools.tedk12.com/hire/index.aspx

          CURRENT GCS EMPLOYEES CLICK HERE

Please attach the following to your application:

• Letter of interest
• Up-to-date resume

For questions regarding this position please contact:

Jeff Rudd

Director of Technology

574-533-0391 ext 15001

jrudd@goshenschools.org

The Goshen Community School's Board of School Trustees is an equal opportunity employer.  Selection of the applicant will be made without reference to race, color, creed, sex, age, handicap, or national origin.

THE CLOSING DATE FOR RECEIVING APPLICATIONS IS: Until Filled