Help Desk Technician (Internship)

About us:

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: https://CEF.inc

Position Overview:

The identified candidate will be responsible for troubleshooting problems and assisting customers and/or employees in resolvingtechnical issues related to computers, desktops, phones, laptops, etc. This position is responsible for a range of tasks including configuring, testing, and troubleshooting basic network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers.

Key Responsibilities:

• New hire set up including mailbox setup, activating access badges, creation of accounts, and setting up workstations.
• Identify and resolve hardware/software problems related to Office365, file systems, laptops, and barcode scanners
• Train and guide employees on hardware and software usage
• Manage employee asset inventory, such as tracking of serial numbers
• Ensuring on-hand user assets, such as laptops, are ordered and set up for deployment
• Document procedures and cases using a ticketing system
• Directly support the Systems Administrator on environmental projects related, but is not limited to, VMWare, Dynamics SL, RingCentral, Active Directory, Server Maintenance, Printing, and Windows Server 2019 maintenance

Qualifications:

• Bachelors Degree in related field
• Familiar with Windows 10, Office 365, Laptops, and Bluetooth headsets
• Familiar with basic Windows environment administration with Active Directory
• Familiar with file systems and file explorer or a SAN/NAS
• Familiar with IPv4 networking

Other Qualifications

• Knowledgeable of Basic Mailbox Administration for Exchange Online
• Experience working with an ERP software
• Experience working with CRM software