Help Desk Technician 1

Job description

Apply on our web site: www.navajoinc.com

Key Responsibilities:

Handle and resolve common IT issues related to software, hardware, and peripherals, including troubleshooting computer setups, printers, and user accounts.

Log, prioritize, and manage helpdesk tickets, ensuring timely responses to user issues via phone, email, or in person

Setup new user accounts, configure devices, install necessary software, and provide initial training on company systems and tools

Identify and resolve basic network connectivity issues, such as Wi-Fi problems or LAN outages.

Create and maintain clear documentation for common technical issues and their resolutions to help streamline future troubleshooting

Install, configure, and update software and applications, ensuring they are running properly and in line with company policies

Assist users with password resets and provide basic account management support in systems like Active Directory or Microsoft 365

Identify when an issue requires more advanced support and escalate it to Tier 2 technicians as needed

Qualifications:

2+ years of experience in desktop support or a similar role

Familiarity with warehouse environments a plus

Must be able to travel by car between two nearby offices as needed, loading and unloading equipment up to 50 pounds into vehicle

Authorization to work in the US