Field IT Support Tech/Pump Support Technician

Who we Are: 

Yesway is an award-winning convenience store operator established in 2015 and headquartered in Fort Worth, Texas.  With 434 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic food service offerings, diverse grocery selections, and private-label products, including the renowned Allsup’s deep-fried burrito.  Through strategic acquisitions, new store developments, and a commitment to customer satisfaction, Yesway continues to solidify its position as one of the leading convenience retailers in the United States.  For more information, visit www.yesway.com.   

Position Responsibilities:

• On-site maintenance and repair of IT, Fueling, Cash Safe, and POS systems.


• Independently travel to reach store locations, including drives of 4 hours or more per day.


• Participate in 24/7 on-call support rotation which could include nights, weekends, holidays, and overtime as needed.


• Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network.


• Resolve basic to complex retail site systems issues spanning multiple hardware and software environments in an expedient manner.


• Lead in projects related to hardware and software releases and rollouts, including store migrations.


• Test fixes to ensure the problem has been adequately resolved.


• Perform work in a manner to minimize impact on stores and users resulting from maintenance or project-related activities.


• Maintains fuel dispensers by changing nozzles, filters, hoses, or any other hanging hardware and/or other mechanical devices


• Diagnose and make repairs to the overall circuitry of fuel dispenser such as circuit boards, card readers, and keypads.


• Basic knowledge of various Tank Gauges would be a plus.


• Be able to maintain good working relationships with store personnel and vendors and be a team player.

Qualifications:

• High School diploma plus three-to-five years of related experience.


• POS certification, VASC, Wayne, Passport, Gilbarco, Tidel.


• Experience pulling low volt cabling, terminating CAT3, CAT5, Coax, CCTV and alarm cabling, mounting faceplates, Punch-downs, labeling, closet or rack builds, patch panels and handling other equipment as needed is required.


• Experience using multi-meters and toners to test low volt cabling continuity, connectivity, voltage presences and voltage at the outlet.


• Ability to read network documents and diagrams, user manuals, and attention to detail of the assigned scope of work.


• Proven knowledge of Windows operating systems, PCs, printers, networking hardware and protocols, and other hardware, such as hard drives, video cards, cabling, routers, and hubs.


• Experience using productivity software (MS Office and remote support tools).


• Proven ability to lead and train 3rd-party contractors.


• High level of personal accountability with the proven ability to manage time workload effectively and work well in a team environment.

Preferred Skills and Competencies:

• Strong verbal communication, interpersonal, and customer service skills.


• Good analytical and problem-solving abilities.


• General electrical knowledge preferred.


• Ability to lift and transport objects weighing less than fifty pounds, such as computers and peripherals.


• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components; the position requires the use of hand tools and power tools such as a drill.


• Valid, current driver license and the ability to meet driver approval standards for being an insured driver.


• Prior experience with Passport and Commander POS, credit processing, and other convenience store tech experience preferred.


• Experience with POS diagnostics and repair which includes loading/reloading various software versions.


• Experience with Wayne/Gilbarco Dispensers and related Equipment.


• Wayne/Gilbarco and/or Verifone Certifications a plus but willing to help attain for the right individual.