Executive IT Support Specialist II

Description

Responsibilities

• Uphold high standards of professionalism, integrity, privacy, and discretion.
• Primary IT Support: Deliver superior IT support to the CEO, ensuring all devices, applications, and networks are functioning optimally.
• Technical Assistance: Provide immediate and effective solutions to technical issues, including hardware, software, connectivity problems, and audio-visual equipment.
• Hardware Maintenance: In conjunction with onsite resources, perform regular updates and maintenance on the CEO’s electronic devices, including laptops, desktops, tablets, smartphones, audio visual, and other electronic systems.
• Software Support: Assist with the installation, configuration, and troubleshooting of software applications critical to the CEO’s tasks.
• Security Management: Work with SBM’s IT Infrastructure Department to stay knowledgeable and aware of security standards and procedures that may affect the CEO.
• Training and Guidance: Provide one-on-one training and guidance to the CEO as needed on new technologies, applications, and best practices.
• Field Coordination: Liaise with field personnel for the repair and maintenance of IT equipment.
• Documentation: Maintain detailed records of support activities, including checklists, issues resolved, configurations, and system upgrades.
• Proactive Monitoring: Monitor the CEO’s IT environment proactively to prevent potential issues and ensure a seamless workflow. Provide weekly reports on equipment and issues that arise.
• Project Support: Assist the Director of IT in executing IT projects that impact the CEO's technological ecosystem. Assist the CEO with projects as needed by request to fulfill technological needs.

Qualifications

• Willing to travel for this role.
• May be required to have a valid driver’s license
• Bachelor’s degree from a four-year college or university with 5 - 10 years’ experience in providing desktop support services to senior executives; and five years of user support experience, troubleshooting hardware and software problems required; or equivalent combination of education and experience.
• Technical Skills: Proficiency in Windows operating system, mobile device platforms (iOS, Android), and enterprise software applications focused on Microsoft office applications.
• Security Knowledge: Strong understanding of cybersecurity principles and best practices.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues efficiently.
• Discretion: High level of professionalism and discretion in handling confidential information.
• Customer Service: Exceptional customer service skills with a focus on providing a positive user experience in high stress environments.
• Adaptability: Ability to adapt to a fast-paced and dynamic work environment with shifting priorities.
• Travel: Ability and willingness to travel to remote sites to document physical system configurations for remote supportability.

Compensation: $85,000 - $95,000 per year    

Shift: Full time day shift     

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.