Providing technical assistance and support to end-users with computer hardware, software, and other related issues.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Responding to user inquiries and troubleshooting any reported problems with hardware, software, and network connectivity.
Diagnosing and resolving technical hardware and software issues, such as problems with servers, desktops, laptops, and mobile devices.
Maintaining an inventory of all hardware and software assets and ensuring that they are up-to-date and properly licensed.
Maintaining a helpdesk ticketing system to track and prioritize issues reported by users.
Providing user training and education on basic computer operations and software applications.
Keeping up-to-date with new technology trends and advancements in computer hardware and software.
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On-Prem Tasks
Hardware installation and maintenance: This includes installing and maintaining computer hardware, printers, and other peripherals. It often requires physical access to the devices.
Physical network maintenance: Maintaining network drops and cables, as well as setting up new network infrastructure, often requires physical access to network closets and endpoints.
Troubleshooting physical hardware issues: When hardware malfunctions, it may require physical inspection and diagnosis to identify the root cause.
Audio-visual support: Setting up and maintaining audio-visual equipment for presentations, meetings, and conferences often requires physical access to the equipment.
Maintain cell phones and tablets to ensure that they are functioning properly and up-to-date.
Equipment inventory management: Managing and tracking hardware inventory and ensuring that devices are properly labeled and stored.