Engineer, IT Support Job

Ardagh Group is a global leader in glass and metal packaging solutions, producing packaging for the world’s leading food, beverage and consumer care brands. Ardagh Group has a truly global presence. We operate 109 glass and metal manufacturing facilities in 22 countries, employing approxmately 23,500 people and have global sales of approxmately US$8.2 bn.

At Ardagh we have a reputation for innovation; pushing the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. The unprecedented growth of our business has been driven by our unrivalled expertise, obsession with quality and commitment to continuous improvement.

We strongly believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential and where their achievements are celebrated. We are creating an exciting future for Ardagh that is built on our core values of trust, teamwork and excellence and we have opportunities in a wide variety of disciplines across our organisation.

For more information on Ardagh Group, please visit www.ardaghgroup.com

You can also download our News Centre App by searching Ardagh in the App Store.

Job Duties & Responsibilities

Schedule site visits and task assignments oversee completion and quality of work review required site visit and walkthru reports train contractors on companyspecific IT policies and procedures write procedural and troubleshooting documentation organize all related records and provide reporting to IT management.

• Provide IT user support for undocumented problems unresolvable by company helpdesk.


• Manage plantlocal and company projects and participate on corporate project teams.


• Administrative IT functions including managing plant IT inventory research solutions and parts order hardware and software arranging warranty service and repairs.


• Provide oversight maintenance and support of IT user systems and IT infrastructure in plants and sales facilities.


• Communicate plant IT metrics to plant finance and operations managers.


• Prioritize IT support incidents according to business needs and triage for direct action.


• Perform software hardware and network diagnosis for individual PCs servers and complex interconnected systems.


• Facilitate integration design and implementation of plant ITrelated systems.


• Typical challenges include identifying networksystem failures and troubleshooting PC problems.


• Complex challenges include planning and integrating new networked plant systems in cooperation with plant or corporate engineering departments and central IT.

Qualifications

• Associate s degree and 10 years of IT support andor IT infrastructure experience or bachelor s degree and 5 of years IT support andor IT infrastructure experience.


• Must have excellent IT diagnostic and problem solving skills.


• Ability to work and make critical decisions limited daily supervision.


• Must have strong writing and verbal communication skills and ability to interact with employees in all departments at all levels.


• Desktop and laptop PC hardware troubleshooting and repair.


• Server hardware installation maintenance and troubleshooting experience (RAID VMware file recovery)


• Networking experience (LAN WAN TCPIP VLAN WiFi DHCP DNS Ethernet fiber optics)


• Microsoft operating systems and applications Active Directory SCCM Office SharePoint SQL Server. PBX phone system experience Avaya Site Administration MoveAddChanges voicemail wiring is a plus. Linux experience is a plus.


• Prior experience in a manufacturing environment is a plus.


• Working outside normal business hours periodically required.

Our Vision and Values

The people that make up Ardagh Group share much more than a strong brand and an excellent reputation. We each share a common vision: to be the preferred packaging partner to the world’s leading brands. We will achieve our vision by delivering customer innovation, providing an inspirational environment for our people and creating sustainable value for our business through its growth and development.

Ardagh Group is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.