A/V & Helpdesk Technician

Summary:
This role will be supporting the Computer & Information Systems Manager to ensure that all gaps are filled within the areas of A/V as it pertains to IT as well as all other hardware-based IT systems with basic software and networking tasks throughout the org, acting as "boots on the ground" in a live performance Theatre environment. A genuine love and appreciation for the performing arts is a requirement and experience in the performing arts either as an artist or production staff would help.  This position is pay grade 27, with a pay range of $31.19-46.79/hour, plus paid time off, medical, dental, vision, ltd, std and life insurance as well as a 403b with discretionary match.

Essential Duties and Responsibilities:
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Provide audio / visual ETS Conference room support


• Set up all corporate meetings for between 10-50 people using professional quality audio and video equipment


• Work with facilities teams for event setups


• Perform AV system monitoring


• Work with users for proper functionality and training


• Work closely with the Executive Leadership Team for AV issues and setup


• Work with Computer & Information Systems Manager in order to provide or order equipment for supplemental coverage as needed


• Maintain AV equipment inventories across multiple conference rooms


• Pulling permanent cat6 runs as well as running cabling for one-off use cases


• Additional tasks and responsibilities may arise as environment requires


• Onboard new employees creating user accounts, resource access and provisioning laptops as well as deactivating exiting employees


• Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems


• Coordinate user problem resolution with other data processing sections


• Track and report recurring problems


• Answer user inquiries regarding computer software or hardware operation to resolve problems


• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software


• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support


• Oversee the daily performance of computer systems


• Other duties may be assigned as needed with flexibility to take on new roles or responsibilities as the company evolves.

Position Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic understanding of local networking protocols and architecture. 


• Basic understanding of VPN protocol L2TP/IPSEC. 


• Help Desk experience. 


• Network Printing experience. 


• Mac and PC experience. 

·         Experience setting up Hybrid Zoom and Microsoft Teams calls.

• Azure and Office 365 experience 


• SSO-basic understanding 


• A/V and live performance/stage experience 


• Business cyber security tools experience. 


• A decent aptitude for understanding and working on both hardware and software. 


• Experience with SAAS (software as a service)


• Scripting Knowledge of PowerShell (windows scripts) and Bash (Mac scripts) is a plus.

Education
Five years’ experience in Network Administration  or related experience and/or training; or equivalent combination of education and experience.

A successful candidate will:

·         Be personable, patient and enjoy working with others

·         Have strong organizational skills

·         Have the flexibility to work on varied schedules

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to lift and/or move up to 25 pounds. [The employee is occasionally required to lift and/or move up to 50 pounds.] The employee is regularly required to [stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear]. Occasionally required to [climb ladders, ascend stairs, sit, stoop, kneel, squat, crouch, or crawl]. Specific vision abilities required by this job include [close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus].